Showing posts with label insurance. Show all posts
Showing posts with label insurance. Show all posts

Experts Endorse Nigeria Re’s AI Strategy for Sector Growth – International Edition

Participants in Nigeria’s insurance sector have shown backing for the recent AI strategy unveiled by the Nigerian Reinsurance Corporation due to its well-balanced methodology.

A public affairs analyst, Ade Adesokan, suggests that this step demonstrates how effective leadership can integrate sophisticated technology with profound human knowledge.

Nigeria Re has introduced a new training program called 'Reinsurance Accounting System and Claims Management' aimed at enhancing the skills of professionals within the insurance sector. This effort particularly emphasizes crucial aspects like accounting processes and claim handling procedures. Organized alongside GIC Re South Africa Limited, this session took place in Lagos and saw participation from representatives across thirty insurance enterprises and six brokerage agencies.

In an article penned by Adesokan, the Managing Director/CEO of Nigeria Reinsurance Corporation, Mr Akinsola Ale, discussed the adoption of AI, presenting a persuasive outlook on how technology can be seamlessly integrated, transcending simple deployment.

"Our implementation of AI will transform the way we analyze data, handle claims, and distribute tasks. This tool ensures clarity, accuracy, and efficiency. Importantly, this initiative aligns with our overarching strategy to foster innovation while keeping the personal element intact," stated Ale.

He says that the company’s upcoming AI strategy will be significant, focusing on creating a specialized system designed for Africa’s distinct market conditions. This approach encompasses advanced features aimed at managing intricate factors like volatile currency exchanges, reflecting an informed appreciation of regional economic environments.

Apart from driving technological advancements, Nigeria Re mentioned that it is cultivating a cooperative environment. Despite competing with Africa Re, the company sustains a strategic alliance that goes beyond conventional rivalries. Their collaboration encompasses essential areas such as claim adjustments and skill development, highlighting their joint dedication to advancing the sector.

Adesokan also mentioned that by merging technological innovations with deep human knowledge, the company is not merely responding to changes but is instead proactively molding the insurance sector’s future.

It should be noted that in today’s fast-paced technological evolution, the organizations that thrive will be those that view technology as a tool to enhance human capabilities rather than as a substitute for human skills, compassion, and strategic reasoning.

Regarding the training program, Mr. Jethro Jhamnani, the Managing Director/CEO of GIC Re South Africa Limited, stated, "This series of training initiatives goes beyond enhancing personal abilities; it aims at setting the whole sector aligned with the utmost benchmarks of professional distinction."

The Chief Operating Officer of GIC Re South Africa Limited, Mr Varum Bhardwaj, stated, "We are providing participants with the resources and knowledge needed for swift and effective claim resolution. Our aim is to elevate the standard of excellence collectively."

Provided by SyndiGate Media Inc. Syndigate.info ).

Three-Year Battle Over Flood Insurance Payout: A Cautionary Tale

As former tropical cyclone Alfred approached the coastline, Lismore resident Elizabeth Mackney experienced an increasing sense of worry.

Only a few weeks prior, she had gotten the insurance compensation for the damage caused by the floods at her house in 2022 and was concerned about having to face it once more.

Fortunately, her house escaped damage this time, but she cautions those who have thus far submitted 34,000 insurance claims pertaining to Alfred to prepare for a lengthy journey ahead.

"You should expect it won’t be simple; it’s akin to appearing in court without representation,” Ms Mackney said to aynur1015.blogspot.com.

Dealing with NRMA following the flood has caused far more distress than the actual flooding.

Ms Mackney has adorned her house with fairy lights and foil streamers to mask the harm done to her kitchen, living space, dining area, swimming pool, and various other parts of her home.

She submitted an insurance claim less than seven days after the flooding occurred, yet she and her son have resided in their ' uninhabitable' house over the last three years awaiting payment. This situation followed when her ex-husband along with their other offspring left them.

Ms Mackney and her insurance company had differing opinions regarding the repair costs, leading to a disagreement that was submitted to the Australian Financial Complaints Authority earlier this year. The authority ultimately sided largely with Ms Mackney in their ruling.

She mentioned that it simply spun around in loops, moving between various individuals.

Ms Mackney feels her situation "slipped through the gaps," and she hopes that every insurer providing coverage for significant incidents offers proper training for their employees.

She stated that if you're offering protection against natural calamities, then during such events, it’s crucial to have personnel skilled in handling and communicating effectively with individuals undergoing severe emotional distress.

She advised communities affected by floods to remain cautious and have the courage to turn down an initial financial offer if they feel it won’t be sufficient for their recovery needs.

"Jot down each discussion you engage in, record the date, time, and everything covered, along with taking pictures—do all these sorts of things," she stated.

A significant degree of self-assurance is needed when it comes to comprehension, communication skills, and overall literacy.

A representative from NRMA Insurance mentioned that recent modifications have been implemented to enhance engagements with susceptible clients. These updates include providing additional training for customer-facing employees as well as collaborating partners who are constructors.

"The company expressed disappointment over the customer’s experience and apologized for both the delayed resolution of their claim and the distress experienced throughout the process," it stated.

Since the 2022 floods, we've implemented major alterations throughout the company, aimed at assisting customers and communities impacted by ex-tropical cyclone Alfred in southeastern Queensland and northeastern New South Wales.

NRMA mentioned that their claims team has been strengthened and their partner builder network expanded, ensuring that homes affected by Alfred will be restored promptly. They have deployed representatives at recovery centers and dispatched mobile response units for assistance.

The majority of claims submitted for Alfred pertain to water damage or food spoiling due to power failures. To date, approximately $2.4 million has been disbursed in emergency funds to around 6000 clients, as reported by the Insurance Council of Australia.

Even though Lismore often faces threats from natural disasters, Ms. Mackney remains resolute in staying within the community where she has lived for over two decades and rebuilding her house.

She expressed her affection for the house and their location, noting that despite some frightening instances, it was truly lovely.

Why Travel Insurance Should Be a Must-Have in Your Budget

The festive season has arrived—an era brimming with happiness, exploration, journeys, and cherished memories shared with dear friends and family. Picture basking in the beauty of Diani’s shores until an unexpected ailment necessitates immediate medical care. Consider how such a situation would unfold overseas, where the expenses and complexities dramatically increase.

For example, in Europe, addressing a fractured limb might cost more than KSh 1.5 million, whereas arranging an urgent medevac back to Kenya could incur significant additional expenses, varying based on the location.

Nearby, medical emergencies while traveling within one’s own country can similarly burden families, particularly when faced with logistics issues. Sadly, many standard health insurance policies do not cover incidents outside of Kenya. Domestically as well, these policies may leave considerable uncovered costs, leading to substantial payments directly from pockets.

No matter whether you're dreaming of lounging along Kenya's stunning coastline, embarking on an exhilarating safari through the Maasai Mara, or setting off on a global journey, ensure that you do not overlook travel insurance. Even as you concentrate on arranging flights, hotels, and excursions, safeguarding yourself and your loved ones against unexpected events remains crucially important.

What is travel insurance?

In a world where the unforeseen can disrupt even the best-laid travel plans, trip insurance serves as your final safeguard.

Travel insurance fills this void by providing extensive medical protection, covering areas such as hospital stays and emergency evacuations.

For families traveling with small children or older members, this coverage offers immeasurable reassurance. For those in Kenya preparing for trips during the holidays, travel insurance serves as the ideal safeguard, providing protection from unforeseen events so you can concentrate on making cherished moments with your family.

The peak period for holiday travel is well-known for frequent flight delays and cancellations. The International Air Transport Association (IATA) reports that approximately 25% of flights globally encounter delays, particularly during busy seasons.

Think about planning your ideal trip, just to find out your flight has been canceled because of bad weather or overbooked seats. In such cases, without travel insurance, all the financial consequences, like forfeited hotel reservations or skipped tour activities, would be entirely your responsibility.

Why travel insurance proves beneficial

Frequently, travel insurance policies include provisions for trip disruptions, cancellations, or hold-ups due to unforeseeable events. As a result, individuals may reclaim pre-paid costs associated with their journey, including airfare, accommodations, or excursions. For travelers from Kenya heading to sought-after locations such as Zanzibar, Dubai, or Mauritius—where reservations are typically booked well ahead of time—the inclusion of these benefits guarantees that your valuable funds will be protected should unexpected changes occur in your itinerary.

Traveling during peak festive times raises the chances of losing or having your baggage stolen — a daunting prospect for travelers. Data from leading airlines indicate that roughly 7 out of every 1,000 passengers experienced issues with their luggage in 2024, a number that significantly climbs over the holidays.

If you've ever experienced delays or losses with your luggage, you understand the irritation of arriving at your destination without basic necessities such as clothing or personal care items. Travel insurance offers reimbursement for lost, stolen, or late baggage, guaranteeing that you can swiftly replenish these items without additional expenses. This protection is particularly crucial for individuals transporting valuable possessions like electronic devices, cameras, or presents intended for family members and friends.

The COVID-19 pandemic highlighted the uncertainty associated with traveling.Flight cancellations, quarantine requirements, and abrupt border closings upended meticulously planned trips.

Currently, numerous travel insurance plans encompass pandemic-specific coverage, including trip cancellations resulting from a positive COVID-19 test or costs associated with quarantine when overseas. This aspect has become crucial for Kenyans who are progressively taking up international trips. Such coverage guarantees that individuals won’t be left economically vulnerable in an era where travel interruptions continue to occur frequently even after the pandemic.

What is the cost of travel insurance?

Many people believe that travel insurance comes with a hefty price tag. In reality, these policies are quite economical. You could secure an extensive plan covering a seven-day journey across Africa or the Middle East for between KSh 2,000 and KSh 5,000—a sum comparable to what you might spend on dinner at a high-end eatery in Nairobi. When traveling internationally, where potential hazards and expenses tend to be greater, allocating merely 1-2 percent of your overall vacation budget towards coverage will provide essential safeguards against unforeseen events.

As Kenya’s tourism industry expands, numerous domestic and foreign suppliers have started offering customized travel insurance plans. In selecting a plan, take into account aspects such as the extent of medical coverages, provisions regarding cancellations, and safeguards for your belongings. Those who frequently travel might want to choose an annual multi-journey policy, which generally proves more economical compared to buying separate coverage for every journey.

Don’t allow an unexpected incident spoil your ideal getaway or transform it into a monetary disaster. Regardless of whether you’re traveling domestically or abroad, consider travel insurance as your initial purchase this festive period. This modest expense can bring significant tranquility and contribute to making sure your vacations stay stress-free and filled with happiness. Shield your trip arrangements, secure those close to you, and relish your holidays with assurance. Invest in coverage now!

The author is Dominic Kamonjo, who serves as the General Manager of the Retail and SME Division at Minet Kenya.

The opinions stated here belong solely to the author and do not reflect the stance of .co.ke in any manner.